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Changing to Orange (UK) on the Nexus One

I have a Nexus One, it is a great phone. Not just for development, but also for seeing exactly what’s wrong when you use a mobile network. Recently I flipped to Orange (UK) from Vodafone. The problems with Vodafone were quite obvious, at least for me:

  • Lack of signal where I use the phone
  • Data connections were flaky at best
  • Loved to live on EDGE rather than 3G in Central London

So, I grabbed my PAC and migrated over to an Orange business account. Got a good deal and have a nice 1GB Internet thrown in for free! Winner. They have also recently joined forces with T-Mobile and you can roam between the two networks for the best signal, which is also exceptionally cool.

Here’s the thing though – I was plagued with data connection problems. I thought it was just where I had migrated. Turns out it wasn’t so here’s my handy little guide on how to make the Nexus One, and in fact most Android phones, play perfectly with Orange:

WARNING: What you are about to do is dig into the debug menus of your phone, there are consequences, one wrong move and it might not work again… seriously
  1. Wait until you are fully migrated, seriously. Then, wait 24 hours. Make sure you have ALL the ‘we’ve updated your SIM’ text messages and have rebooted lots.
  2. Got to the phone and dial *#*#4636#*#* – it’ll instantly flip to a menu looking like the one on the right.
  3. Go to Phone Information and scroll down. Change the preferred network type to “GSM Auto (PRL)”.
  4. Hit Refresh next to the SMSC text box. Make sure it has the Orange SMSC, if not, enter it in followed by pressing Update.

The shots related to steps 3 and 4 are below:

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This week it’s back to normal stuff

I missed a This week post last week… damn. It was going so so well. Since coming back from vacation, I have been rather swamped and by the time I remembered it was way too late.

  • More work on my iPhone and Android apps. A test version of my Android app was on my wife’s phone and crashing. Turns out I forgot that on starting a service the Intent can be null and therefore I should check that. Whoops. Working now though and working great.
  • On the iPhone side – I have been continuing a rewrite of the Tube application. Yes, ok, it’s not the biggest application in the world – but the point is that I hated all the other ones out there.
  • A friend of mine came to me with a couple of app ideas. She had done some great research on different styles of apps. Looking forward to working with her on something.
  • Haven’t done much node.js. That only occurs to me because of how much I had done over the previous couple of months.
  • Been stuck on project roadmap/funding hell. I say hell, because it makes one feel like nothing’s got done. When really you have done loads and loads.
  • Had a look at Amazon EC2‘s new Micro Instances. Interesting… providing you don’t want a lot of CPU they are quite good. In essence, the CPU bottlenecks means compiling Erlang took 20+ minutes! That’s not good.
  • Applied for my first OU course and got the stuff through. Yay! What am I doing – I am not actually sure yet. But all Computing courses start with course M150 – so I figure I’ll decide while doing that. Why am I doing the degree? Well, it’s something I didn’t get to do – I went straight into work… I think it’s a good time, after 10 years to have a bit of a refresher and to get the piece of paper. Should be good.

That’s it!

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This week… there was lot’s of Android

This week has been another bumper week of exceptional busyness. So… let’s see what I’ve got up to this week:

  • So near the end of this Node.js project for Green Man Gaming that it hurts! Hoping to have it properly finished in the next week or so.
  • Restarted some work on Android again. Looking specifically at Content Providers and Services for something rather cool. Or, at least I think it is.
  • Talking of Android… Tweetdeck released their Android Beta client this week and Max has done an amazing job with it. The leap forward in scrolling reminds me of the same leap that Tweetie took on the original iPhone.
  • More Android… I unrooted my Nexus One. I’ll post a guide for how to do that at some point. I had never unlocked it using the standard ‘fastboot oem unlock’ method – so I could unroot it using a lot of recovery/image trickery. Glad I am now back on stock again. Not that CyanogenMod is bad or anything. Just that I’d rather go back when 6.0.0 is released finally I think.
  • Had to replace the battery on one of my MacBook Pro’s this week (the 2008 Unibody that had the removable battery). It was… bulging! I know that’s not a great sign of a battery’s health, so bought a new one and then went back to the Regent Street store to hand in the old one. They are legally required to take them back… and they did without any argument. In fact, I think they were shocked that someone actually did it!
  • This week I installed the second Graphics Update from Apple made available via ADC. Well, I can’t talk too much about it… but WOW they’ve made some massive improvements.
  • Discovered a new board game called Pandemic this week when a friend bought it round for after dinner entertainment. Never played a board game where the board plays against the players. Made for an interesting bit of entertainment.

There we go – that covers off this week… now onto the next week…

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Bye bye Quakenet

Today I switched off ‘frodo’ – my old VPS server with Slicehost. With it goes my Quakenet bouncer, which I have decided not to install at the new host. Goodbye Quakenet – it’s been a good run.

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The continuation of the Vodafone frustrations

As mentioned previously, I got a text message telling me I hit 500MB of Mobile Data usage on my phone this month. I was bored in hospital, hence the usage. I tweeted and blogged about it… and today it resulted in a phone call from Sukhi on the Web Relations Team at Vodafone UK.

We did the usual going over the complaint and a few important things came out:

  • Vodafone did have a communications plan for the change. However, it centred around an insert to go in with the bills. Which, as I’m not on paper billing I didn’t get. Therefore, I had zero communication of the change. Sukhi agreed with me that it wasn’t acceptable that I had to go find out on a forum that the Twitter guys linked me to just to find out the detail of the change. I should of got a formal communication.
  • There is a training issue around how customer services deal with people calling up after receiving these text messages and she will notify the relevant managers to get that addressed.
  • There ‘was’ an iPhone app – it’s still in development which allows iPhone customers to get details of their data usage. There are no current plans of an Android app. However, I have now found an app called NetCounter which appears to do at least a rough estimate of usage.
  • Sukhi was able to tell me how much usage I had. However agreed with me that there is no way to easily find out as a customer. She actually logged in to see her own unbilled usage to verify that it not possible to get a summary – which it isn’t.
  • A request to get the data usage added to the unbilled summary has been put forward and we’ll see where that goes. At least they’re trying – I know it’s hard for a large corporate to move forward on this sort of stuff.
  • I will NOT be billed for this extra usage. The text message is the beginning of a 3 month process of warnings which ends up leading to being charged when you go over the 500MB.

Overall I felt it was a productive call. Vodafone, or at least their web relations team, are happy to admit where there are failings. That’s one up on a lot of companies – like Orange UK – who will just tell customers they are wrong.

Sukhi followed up with an e-mail after the call. A nice professional touch that. She, after the call, found that you can CSV export your unbilled usage. With a bit of macro trickery in Excel, it would be feasible to get one’s total usage. Still not ideal – but hey, it shows initiative on her part and thus was appreciated.

Griping on Twitter DOES work. Vodafone is one of a growing number of customers that actually has a social media plan that isn’t centred around making money but more about improving themselves. They should, seriously, be congratulated on that.

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Vodafone scare tactics with Mobile Data

Today I got a nice text message from Vodafone (see inset). As followers will know, I was in hospital for a week this month. As such, my mobile data usage would have been a lot higher than usual. When I signed up for Vodafone 5 years ago, Mobile Data was ‘unlimited’ – apparently that is no longer the case – they never actually gave me notice of my contract randomly changing… common with mobile phone companies, so we’ll ignore that point.

Text message from Vodafone for going over my Mobile Data allowanceHowever, I go over this new ‘limit’ for the first time ever. I think – alright, I’ll give them a call and explain the situation and I’m sure it’ll all be fine.

I call up.

Sit in the queue for 10 minutes (I don’t mind that to be fair).

The person I get through to is confused. I have three phones on my contract with Vodafone and she can’t even work out what device I’m on about after giving the number over… twice.

Once she works out what device I’m on about, I’m put on hold…

Apparently the message I got is a warning and I have nothing to worry about. If I go over next month I’ll be charged 50p per 25MB over the 500MB data limit that was never in my contract in the first place.

That’s not really fair now, is it? If it wasn’t for the SureSignal (I live in a metal lined building and thus get zero reception inside), I would be seriously considering leaving Vodafone and pulling all my devices with me.

It’s not the random contract change. I understand that mobile data costs a lot of money and that’s just fine – I’ve never gone over 100-200MB, even on my iPhones – so to be honest that isn’t a problem. It’s not even the fact that I’ll be charged if I go over next month. It’s the fact that the text message doesn’t cover that at all!

The call ended with me being told I can check my usage online… Err, don’t know what planet she lives on, but the Vodafone eBilling site gives no summary of Internet usage and mixes in the itemisation with text messages. As such, I have no idea how much data I have used – at all.

All in all, bit of a poor experience.

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Being stuck in hospital

This week I’ve been mostly stuck in hospital. I’ll say more when they know what’s actually wrong. Hopefully in time for tomorrow’s weekly update. However I wanted to post something up earlier about the use of IT during my stay and how things have changed, a lot!

The last time I was in a NHS hospital for any decent period of time was at 14. I was an emergency admission and ended up being in for nearly a week. This time, similar situation.

Geeks hate hospitals. Pure and simply, it is just sooooo boring! When I was 14 there was only dial up I internet in the UK so nothing in a hospital. If you were lucky enough to own a mobile phone, it would be an analog one. So no text messages, no mobile browsing. More to the point they were outright banned. Good thing too really, the old phones could actually stop a pacemaker!

So as a teenager there was nothing. A TV on the wall somewhere on the ward. That was analog too, so very poor picture indeed and small too. That would inevitably be stuck on BBC1 so nothing too exciting to watch either. So one would rely on visitors a lot more.

Fast forward to today. I’m writing this on my iPad which is using my Nexus One as a portable access point. I have my own flat screen tv and phone and sockets that nurses won’t kill you for plugging stuff into.

The tv and phone is provided using PatientLine. It claims to have internet too. However, with entirety of wards all playing farmville, my phone is faster. Although the TV is served using Sky, then picture is still served via analog. That sense odd to me, as digital would be cheaper to transmit. Especially as the analog would need more shielding in a medical environment,

One of the doctors asked me, “How is the iPad. Is it as good as they say?”. My answer was, “Its great when you are confined to a hospital bed”. It is.

Laptops are too cumbersome when you are in hospital. Doctors and nurses come and go. They are very pressed for time. The last thing they want to do is wait while you untangle yourself, put the machine to sleep and heave it somewhere safe.

No such hassle with the iPad. I just hit lock and put it down. I charge it while I sleep at night as the battery lasts pretty much all day. It’s also portable enough for me to move around the bed and still be able to read or write, as I’m doing now.

It’s not without fault though. Typing is still awkward. The amount of words I have to delete and rewrite, even as I write this post, is exceptionally frustrating. The main problem being that the modifier keys are just too big and so it’s easy to mistype.

The browser is great while immobile as well. Tapping on links is a lot easier to do than fiddling with a trackpad.

So what do I do with all this connectivity? I get to chat with people in the outside world! So MSN and Google Talk are very helpful. I can still reply to emails and do some basic bits of work. Some might argue I shouldn’t. I take the view that distraction therapy is one of the best!

Of course, I’d rather not be here at all. But that’s another story…

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Using styles in word processing: Apple’s Pages vs. Microsoft Word

A little take on why the Microsoft Word way of handling styles is so much poorer than Apple’s equivalent. If only Pages had a great Track Changes system; I could then bin Word forver.

Betalogue » Blog Archive » Using styles in word processing: Apple’s Pages vs. Microsoft Word.

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Sony admits the PS3 security is broken

Or at least – they might as well of done. The Sony PS3 blog details the next update which will remove the “Other OS” option of the PS3. That is, you will no longer be able to install Linux. This comes shortly after Geohot had broken the PS3 hypervisor (the thing that makes the Other OS option possible) to execute code on the PS3 itself.

So – in essence, they’ve basically admitted they can’t fix it and decide to just disable a feature that is heavily used in research labs around the world – PS3 clusters and the like are not more!

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VAT Bill for the Nexus One

My VAT bill for the phone finally arrived! DHL have been slacking it seems. It was correctly catergorised and as such there was no import duty charged, just the 17.5% VAT (which came out at £62.24). Excellent.

Still loving the phone. Started doing more active development on it recently – more on that soon.

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