I think the first thing to say is this post is not a slating of Joyent. They are an amazing company and I have never had a problem beyond little things like back end network routing and the like.
So, about two weeks ago, I raised a ticket:
We would like to shut down the accelerator mentioned above as it is surplus to our requirements.
So. The ticket referenced an accelerator with an ‘i’ in it. We got a nice reply that confirmed the request:
I’ve just set xxxxi to be closed on the 17th.
So that’s all good. I verify against my spreadsheets and ensure that it’s all correct. It is, so I think nothing of it. Until this morning! This morning xxxxl (obviously the x’s are censoring the exact numbers/letters) was turned off! Obviously, as we have a large amount of accelerators with Joyent, I picked up the Batphone and gave them a call.
The reply was:
xxxxi was shut down as requested in ticket xxxxx
But xxxxi was up. xxxxl was down. Nope they’d shut the wrong one down. I can imagine what happened. The ticket system is disjointed with the system that manages the accelerators. Somebody typo’d the entry of which one to shut down.
I guess I’ll find out more when it’s not 3am in the morning. Easier to discuss this stuff when people have had a good night’s sleep! Now to try and explain it all to the big boss man!
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